Please read this policy carefully before adding funds to your HanuOTP wallet or purchasing any digital service from our platform.
This Non-Refund & Cancellation Policy explains the terms applicable to wallet deposits, service purchases, API usage, and other digital services provided by HanuOTP.
By registering on HanuOTP, adding funds to your wallet, purchasing a service, or using our APIs, you acknowledge that you have read, understood, and agreed to this policy, subject to applicable laws and regulations.
Amounts voluntarily deposited, transferred, or added to your HanuOTP platform wallet are generally non-refundable and non-withdrawable.
Once the payment has been successfully credited to the HanuOTP wallet, the amount is intended to be used only for purchasing or consuming the digital services available on our platform.
Wallet balances cannot ordinarily be withdrawn or transferred back to a bank account, credit card, UPI account, or any other payment method.
Payments made for digital services are generally non-refundable once the relevant service has been successfully processed, delivered, executed, or consumed.
Our services may include, but are not limited to:
If a payment is deducted from your bank account or payment method but the corresponding amount is not successfully credited to your HanuOTP wallet due to a technical, payment-gateway, banking, or network issue, the transaction may be reviewed by our support team.
In such cases, users should contact HanuOTP support and provide the relevant transaction details, payment reference, date, amount, and other information reasonably required for verification.
Requests to cancel a service must be submitted before the service has been processed, activated, consumed, or otherwise delivered, where cancellation is technically and commercially possible.
Once a service has been activated, processed, executed, consumed, or allocated to the User, cancellation may not be possible and the applicable amount will generally remain non-refundable.
Certain services, including API requests, OTP/SMS delivery, recharge transactions, and other third-party or real-time services, may become irreversible immediately after processing.
HanuOTP aims to provide clear information regarding its pricing, services, wallet deposits, and refund terms.
If you believe a transaction was processed incorrectly, please contact HanuOTP support first so that the transaction can be reviewed and verified.
Where a payment dispute, chargeback, or unauthorized transaction claim is raised, HanuOTP may provide relevant transaction records and supporting information to the applicable payment gateway, bank, or authorized financial institution for transaction verification and dispute resolution.
Where permitted by applicable law and the relevant payment-provider rules, HanuOTP may temporarily restrict account access while a disputed transaction is being investigated.
HanuOTP reserves the right to investigate transactions that appear to involve fraud, misuse, unauthorized access, payment manipulation, or violation of our platform terms.
Where appropriate and permitted by law, we may restrict, suspend, or terminate an account and may cooperate with payment gateways, banks, law-enforcement agencies, or other authorized entities regarding suspected fraudulent activity.
Nothing in this policy is intended to exclude, restrict, or override any right, remedy, refund, or protection that cannot lawfully be excluded or restricted under applicable law or regulations.
Where applicable law requires HanuOTP to provide a refund, replacement, correction, or other remedy, such legal requirements will prevail over any conflicting provision of this policy.
By creating an account, adding funds to your HanuOTP wallet, purchasing a service, or using our platform, you acknowledge that you have had an opportunity to review this Non-Refund & Cancellation Policy.
If you do not agree with this policy, please do not add funds to your wallet or purchase services from HanuOTP.