POLICY

Refund Policy

Our policy regarding refunds and cancellations.

Non-Refundable Policy

Please read this policy carefully before making any purchase.

At Hanu OTP, we strive to provide the highest quality service to our customers. However, due to the nature of our digital services (API access, OTP credits), all sales are considered final.

No Refunds

We do not offer refunds for any credits purchased or services subscribed to, regardless of usage. Once a payment is processed and credits are added to your account, they cannot be reversed or refunded.

Why No Refunds?

  • Digital Goods: Our services are digital goods that are consumed immediately or available for immediate consumption.
  • Carrier Costs: We incur costs from telecommunication carriers immediately upon your usage or reservation of resources.
  • Fraud Prevention: Strict no-refund policies help us prevent fraudulent transactions and abuse of our platform.

Exceptions

The only exception to this policy is if a technical error on our end caused a double charge or if you were charged for a service that was not delivered due to a system failure on our part. In such cases, please contact our support team immediately with proof of the error.

Contact Support

If you have any questions about a charge or need clarification on this policy, please contact us before making a purchase:

  • Email: hanuotp@gmail.com
  • Phone: +91 7565096021